The Pozen-Commonwealth Fund Fellowship brings healthcare practitioners to Yale SOM for 22 months of study in the healthcare area of focus of the MBA for Executives program, as well as specialized training and mentoring from experts in the disparities in healthcare access and outcomes that affect people of color and other vulnerable populations.
For dozens of Yale SOM students, the COVID-19 global pandemic served as a call to embody the school’s mission to educate leaders for business and society—and they answered it by volunteering their expertise at agencies and organizations across the state of Connecticut.
Like other institutions, the Yale School of Management is monitoring the outbreak of the COVID-19 coronavirus and related travel restrictions, and adjusting plans for programs as events warrant.
Old ways of measuring the value of effective customer service systematically underestimate the power of a positive interaction between customer and representative.
