Leading complex businesses is tough enough without the boss imploding as well. But that’s exactly what’s happened recently in back-to-back scandals at the iconic and traditionally consumer-savvy firms of Fox News, United Airlines and Wells Fargo. What’s more, only Wells Fargo has shown the path to correct such breakdowns.
As computers have taken over certain tasks, some people have adapted by cultivating skills that machines lack. For instance, accountants can no longer survive by completing simple tax returns that are easily accomplished with software.