Online shoppers have come to rely on user-generated reviews for comparing the relative merits of gadgets or getting a bit of reassurance on the cleanliness of a hotel before clicking “Buy.” But given its power to make or break a business, the online re
It’s the thought that counts when it comes to exchanging presents, right? So why is it so hard to choke back your resentment when you unwrap a diet book? A snow shovel? Or a coffee-maker from someone who knows you only drink tea?